How to Be a Concierge in Toronto?

 There are different kinds of workers within the security business. Every kind has its own set of rules and needs and requirements. Security companies are known to employ individuals that would fit the qualities required by every particular worker type. Security companies associate with different people and businesses by setting up their security workers for these customers. One of the kinds of security workers that is gaining popularity is concierge security Brampton. For those who aim to work as security workers for well-known security companies, you must get to know everything about concierge security services. 

WHAT IS CONCIERGE SECURITY?

Concierge security is as well known as front desk security. A concierge officer could be seen keeping a vigilant eye on individuals who are entering and leaving the facility while entertaining visitors and guests. This kind of security worker is basically found working for apartment buildings, corporate facilities, resorts, hotels, and hospitals. Unlike regular security guards, the roles of concierge officers might differ relying on the kind of business they are employed to secure. These guards are as well known for showing hospitality to guests. They act as hosts while as well making sure the security of property, guests, and the workers of the company. 

HOW TO BECOME CONCIERGE SECURITY PERSONNEL IN TORONTO?

For those individuals who are aiming to work as concierge security guards, they should know the qualifications that are needed b security companies. You have to keep in mind that you would become the face of both the security company and the company that has hired your services. This means the entire thing you do at your job would reflect on both agencies. Any errors and faults that you make can badly affect the status of both agencies. Security companies have firm qualifications in employing individuals to join their security teams. You might refer to the details underneath for these qualifications requirements. 

1. ASPIRING CONCIERGE OFFICERS SHOULD HAVE VALID TORONTO SECURITY LICENCES – There is a law in Toronto that individuals who wish to work as a security guards within the state should get their licenses first. Though, this security guard license is not accessible to everybody that is recently residing within the state. There are specific prerequisites that they should accomplish before they are enabled to even take the ultimate licensing examination. Underneath are the following requirements:

Anybody below eighteen years old is not allowed to get a security license. 

Aspiring guards must never have any criminal background registered under their names. Those individuals with criminal backgrounds are not allowed to proceed with their applications. 

Candidates should have valid emergency first aid certificates

They should show evidence that they are lawfully enabled to work in Canada. 

They are needed to finish the basic training security guard course. 

They must as well pass the licensure examination to become eligible to work as guards in the state.

Concierge guards must be technically able of using basic computer programs. 

As data entry is a crucial task for this kind of security type, concierge guards need to be competent in using a computer. They might need to use specific applications that might be developed by the security company. They must as well be familiar with using basic office-related programs. Additionally, as they have to be capable to access security systems, they must be able to navigate through various kinds of computer software. 

2. CONCIERGE OFFICERS MUST HAVE PLEASING PERSONALITIES – This is a crucial quality required for this kind of job. Customer service skills are important as these guards would need to interact with both guests and company workers. They should always be approachable and useful to those individuals around them. Hospitality is an important factor of an individual that acts as a host for the agency. These officers should try their best to make sure that visitors are kept content. 

3. THOSE ASPIRING TO BE OFFICERS SHOULD HAVE The HIGHEST LEVEL OF ORGANIZATION EXPERTISE – A normal day at work for these individuals is to keep track of all the movement that is happening within the facility. They might need to do numerous tasks at the same time. Experienced officers could speak to guests while performing data entry jobs and keeping a vigilant eye on the security camera all at the same time. Making an error in any of these tasks might be crucial for breaches from occurring or having visitors get angry if they feel that they have been overlooked by the security officer. 

4. OFFICERS must be CAPABLE TO COMMUNICATE WELL WITH EVERYBODY – Visitors generally inquire with front desk workers. Seeing that this is one of the roles of officers, they must be capable to know the queries and give the right detail to the clients. If there are unclear queries made by visitors, then they must be capable to ask for pardon rightly and respectfully asking follow-up queries to the visitors. They have to do this while still being aware of what is occurring within their nearby areas. 

5. THESE CONCIERGE SECURITY GUARDS NEED TO BE CAPABLE TO KEEP THEIR SENTIMENTS IN CHECK WHILE THEY JUGGLE BETWEEN WORKING S FRONT DESK WORKER AND AS SECURITY OFFICERS – Even though there might be static or mobile guards hired in the same agency, concierge guards should not overlook that they as well have tasks being a security worker. They must not be affected by stress and panic when something is happening within the facility. If there are no workers accessible, then they should effectively act on the security problem at hand. By staying calm under panic, they must tackle conditions in the right way, and they should not overlook to deal with them within their scope of work. If they catch and detain burglars, they must not use excessive power and turn them over to the police at the soonest possible period. 

DIFFERENCES BETWEEN CONCIERGE GUARDS AND SECURITY GUARDS: 

Based on a few of the responsibilities mentioned above, it might look that both kinds are required to do similar roles. Though, concierge security guards have a vast scope of work. Below are a few of the responsibilities that they have to do which might not be required from guards. 

A single concierge officer should be capable to do some of the responsibilities allotted to guards all at once.  

1. Security guards are allotted to do particular tasks based on where they are situated. Their responsibilities might be restricted to where they are allotted. Let us say that two guards are allotted at the main gate of the premises. One of the guards is allotted to open the gate and welcome the individuals who enter the premises. The other guard is allotted to checking the individuals and their things. A single concierge officer would as well welcome the individuals entering the premises while scanning the nearby for any dubious movements and as well keeping an eye on any security footage accessible.  The multi-tasking expertise that concierge officers have might not be required by guards. 

Concierge officers are required to enforce the trespass to property act, while guards might warn individuals who trespass the facility and forward the concern to their security managers. 

2. This is another difference that concierge officers are tasked to do. If they see the requirement to enforce a choice on avoiding specific individuals from entering the facility, they are given the authority to do so. Some agencies employ a team of guards to tackle at the main entry point of the facility and as well have a Concierge officer tackling visitors at the front desk. When the guards are faced with individuals that are trying to enter the facility without any authorization, then they can turn over the concern to the Concierge officer. The Concierge officer should be capable to tackle these annoying people peacefully while making a firm choice. These Concierge officers should be capable to keep their sentiments in check to prevent worsening the circumstances. 

Concierge officers should be capable to keep track of all the movements that are occurring in the facility while taking care of guests and visitors. 

3. Additionally to the multi-tasking expertise required by concierge officers, they should as well have amazing skills in sorting how they do things. With multiple things that are going on in the background while communicating to the guests, they need to find ways to keep track of everything around. Few experienced concierge officers are known to entertain visitors while keeping an eye on the security footage and doing some data entry all at one time.